Email Support
Updated 05-01-2009
Web-based email
http://DcMetroNet.com/IClient
or http://DcMetroNet.com/Email
Username: = Email@DomainName.com
Password: = your_password
Microsoft Outlook, and other email clients POP3 incoming email
To cut back on spam, DcMetroNet.com has had to make some changes in the way it allows email usage of it's SMTP Outgoing and POP3 Incoming email.
You must make these changes to your email client software by 05-15-2009 or you will no longer be able to send or receive emails through DcMetroNet.com
The SMTP Outgoing email server will only accept email from known email customers that have a static IP number. All others must use their ISP's SMTP server. i.e. Verizon, Cox, Comcast. You will receive emails at Your_Domain_Name.com from the DcMetroNet.com email server, but you can no longer send emails at Your_Domain_Name.com through the DcMetroNet.com email server. All emails must be sent through the outgoing SMTP email server of your Internet service provider that you have Internet access with. You will still be sending emails from Your_Domain_Name.com you just will not being using the DcMetroNet.com email server to do it.
POP3 is used for incoming email and is what you will use to receive emails from Your_Domain_Name.com. The only thing that has changed here is the name of the POP3 server, the user names and password are the same. Incoming Mail POP3 =
pop.DcMetroNet.com
If you are currently using Mail.Your_Domain_Name.com you need to change it.
User ID, User name, Account Name, etc. is your full email address, i.e. Email@Your_Domain_Name.com
Your email address and your reply-to email are both Email@Your_Domain_Name.com
Microsoft Outlook, and other email clients SMTP Outgoing settings
You will need to go in to More Settings and Advanced and on the Outgoing Server tab, enter in the information that your Internet service provider requires for you to be able to send emails through their service, this might require using the user name (email address) and password that you currently use with your ISP's email account.
Outgoing Server tab, My Outgoing server (SMTP) requires authentication check box, Log on using, and enter the user name (email address) and password that you currently use with your ISP's email account.
If you need help with configuring your outgoing SMTP so you can sent email, contact your Internet service provider. i.e. the company that you have internet access service with. Your provider may or may not need to provide you with a user name and password for their SMTP server, this varies by provider.
Business customer with a static IP must use this setting
for their Outgoing SMTP server.
smtp.DcMetroNet.com
The DcMetroNet.com SMTP server will be configured to accept emails from business customers with a static IP, based on their IP number. Customers with dynamic or non-static IP numbers cannot use the SMTP server at Your_Domain_Name.com. You must use the SMTP outgoing email server of your Internet service provider. Below is a list of common providers and what their SMTP settings are.
Cox Northern Virginia
Support 703-378-8422
help with email settings
POP3=
pop.east.cox.net (do not use POP3)
SMTP= smtp.east.cox.net
Comcast
Support 800-266-2278
help with email settings
POP3=
mail.comcast.net (do not use POP3)
SMTP= smtp.comcast.net
You will need your Comcast user name (email
address) and password
Advanced setting change SMTP Port from 25 to 587
note: you will need to open up port 587 in your firewall if you have
one.
NNTP news server = newsgroups.comcast.net (requires login)
Verizon DSL or FiOS
Support 800-567-6789
help with email settings
POP3= incoming.verizon.net (do not
use POP3)
SMTP= outgoing.verizon.net
You will need your Verizon user name (email
address) and password
NNTP news server = news.verizon.net
Cannot Access Attachments Outlook
http://support.microsoft.com/kb/318515
Contact Information Does Not Appear in Address Book
http://support.microsoft.com/kb/287563
How to Compact Outlook PST Files
http://support.microsoft.com/kb/291645